Login, password, profile and account settings
Paid listings, card updates and payment questions
Registration, pricing and how the platform works
Searching, contacting hosts, registration and more
Listings, pricing, availability, photos and more
Managing visibility, content, media and availability
Sending, receiving and managing your messages
Privacy, verification, trust and handling problems
Finding listings, comparing options and shortlisting
This website is designed for two groups of people: guests looking for homestay accommodation, and hosts who have a room to offer. It i..
For guests Completely free — always. Guests can search listings, contact hosts, and use all messaging features at no c..
Registering is free and takes just a few minutes. You can register as a guest (looking for homestay) or as a host (offering a..
Hiding your listing removes it from search results without deleting your account or cancelling any paid subscription. It is the be..
No. We do not take any commission from payments made between guests and hosts. Any financial arrangement is made directly and p..
Each host sets their own weekly fee. We do not set, regulate, or recommend any specific amount. The fee is entirely at the host's dis..
Upgrading to a featured listing takes just a few minutes. You will have access to all featured listing benefits immediately upon p..
Both listing types allow you to be found by guests. A featured listing at €9.95 per month gives you significantly more visibility and tools to help you..
You can cancel your featured listing subscription at any time. After cancellation your listing will revert to a free listing — it..
You must be logged in as a guest to contact a host. If you do not yet have an account, regist..
Payment timing is agreed between the guest and the host. There is no fixed rule, but the following guidance reflects common pr..
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Technically you can, but we strongly advise against it — and listings that include email addresses are removed from the..
Listings are removed in a number of circumstances. Understanding why helps you avoid it happening again. Reas..
The messaging system on this website has been designed to make communication between guests and hosts simple, safe, and..
All messages you have sent are stored in your Sent folder. You can also check whether a recipient has read your message...
Photos make your listing significantly more attractive. Hosts with photos receive considerably more enquiries than those without..
These instructions apply to homestay hosts only. Before your phone number can appear on your listing, you must first verify i..
All messages sent through the site are delivered immediately to the recipient's inbox. There are two ways to confirm de..
If your listing is not appearing in search results, work through the checks below to find out why. Check 1 — Ca..
There are two ways to indicate that your listing is not currently available. Which one you choose depends on whether your una..
You can delete your listing at any time from your Dashboard. Note that deleting your listing also deletes your account — if you o..
The most common cause is an incorrectly saved address. When you enter your address, you must select one of the suggestions that app..
The process differs depending on whether you pay by credit/debit card directly or via PayPal. If you pay by card directl..
Verifying your phone number confirms it belongs to you and allows you to display it on your listing. You will receive a verif..
You must be logged in as a host to contact a guest. If you are not yet registered,..
We do not inspect accommodation or screen guests. This website is a platform that connects students looking for homestay accommodat..
You can update your email address at any time from your profile. After saving, you will need to verify the new address before you ca..
If you have forgotten your password and cannot log in, you can request a password reset by email. Step 1 — Go to the..
How do I change my password? You can change your password at any time from your Dashboard. You will need to..
A well-written listing attracts more enquiries and helps guests decide quickly whether your home is the right fit. Guests are..
Choosing the right homestay is important — you will be living there, often for several months. Take time to read listing..
Inclusions vary between hosts, so always confirm the details before arriving. The following reflects what is commonly includ..
The search on this site lets you search by suburb and adjust the proximity radius, making it easy to find homestays within a co..
Most homestay arrangements work well, but occasionally issues arise. Here is how to handle them. Step 1 — Comm..
Your availability dates tell guests when your room is next free. Keeping them accurate is one of the most important thi..
Hosting a student or worker in your home is a rewarding experience when approached thoughtfully. Hosts who take the time t..
Adding a video to your listing is a powerful way to show guests your home before they visit. Video is available to hosts on a..
The shortlist feature lets you save host listings you are interested in, so you can easily compare them and come back to them la..
Verification checks allow hosts to submit documents such as a Police Check or Working with Children check for review. Once verified..
The Nearby Places feature lets you list points of interest close to your home — universities, train stations, shopping centres, p..